From Churn to Loyalty: Power of Customer Retention Management
Emphasizing customer retention management (CRM) is now crucial in the highly competitive business landscape. For health and fitness businesses, having a strategic plan in place to reduce customer attrition rate is paramount as the cost of acquiring new customers is...
How Omnichannel Engagement Can Boost Your Bottom Line
As technology continues to evolve, so do the expectations of customers. Nowadays, consumers expect to be able to engage with brands on a multitude of channels, such as social media, email, phone, chatbots, and more. This is where omnichannel engagement comes into...
The Importance of Early Intervention on Delinquent Accounts
A recent Forbes advisory article has revealed that credit card debt per borrower reached an average of $5,474 in Q3 2022, which is 12.7% higher compared to the previous year. The overall increase in debt amounted to $38 billion in just one quarter, marking a 15%...
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