Health and Fitness

Largest Provider of Payment Recovery and Late Stage Collections in the Industry!

Our Services

Payment Recovery

Recover and retain up to 80% of failed drafts

Cancellation and Retention Services

Save more members and grow revenue!

Late Stage Collections

Omnichannel Collection Services

Payment Recovery

50% of all Membership Loss Can be Attributed to Failed Payments

Most of your failed payment churn is involuntary and comes from loyal members who had no intention of quitting your club. In fact, without an effective customer retention and engagement process, most may never realize you stopped drafting them.

We know the amount of dedicated resources needed to have an effective internal notification and draft updating process in place. It’s a challenge for your staff to find the time to contact past due members on a consistent basis, especially when it’s not their favorite task. By outsourcing your payment decline management to FCS, you’ll increase your recovery rate, grow membership through customer retention, and increase overall revenue.

Recover and retain up to 80%
of failed drafts

First Credit Services’ First-Party strategy includes our OmniXp contact system with multiple touch points such as phone calls, letters, SMS, and emails. Our highly trained friendly agents will engage your declined and past-due members to update their payment information and get them drafting again. With a dedicated team and integration club management software companies (like Daxko, ABC, ASF, Mindbody, Jonas) First Credit Services ensures a brand-friendly, thorough, and continuous payment updating process for your club and members.

Cancellation and Retention Services

Stop losing members and revenue by trying to handle cancellations in your clubs

Cancellations request are a constant for clubs and they require a significant amount of staff time to process correctly.  Trying to respond to all the cancelation request coming in from phone calls, emails, and in person is tall order for staff who are also focused on the existing member experience and signing up new ones.  All too often staff quickly run through the process and miss the opportunity to retain the member or collect any outstanding balances.

With First Credit Services Cancellation and Retention Services, you can divert all cancellation request to our club branded Member Experience Center. Our Member Experience team will properly handle all request, exhausting all efforts to retain the member and collect any outstanding balances.

  • Centrallized branded engagement center to handle all cancellation request
  • Outbound phone calls to all email request attempting to save the membership
  • A dedicated team of professional cancellation experts representing your brand
  • Customizable messaging and retention offerings

Late Stage Collections

Over 4,000 clubs use us for
collections services.

First Credit Services offers member-centric late stage collection services specifically designed for the health and fitness industry. Our team of friendly agents work hard to collect what is owed to you, without compromising your former members’ impression of your club. We integrate the right mix of technology and human intervention to offer our clients the best debt recovery solutions.

“First Credit Services has been the preferred collection partner for all of our corporate clubs since 2007. While serving our 200+ locations, they have collected over 17 million dollars in a professional and compliant manner.”

Director of Billing Operations – National Fitness Brand with 200+ locations

“We have cultivated a strong relationship with First Credit Services over the years. They are our preferred collections partner and have upheld the reputation of our brand working seamlessly with existing and new Franchise operators. FCS has a compliant collection process, they treat our members with respect and engage with our members in a manner that drives retention in this highly competitive market.”

“COO - National Fitness Brand”

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